Tag Archives: automatic payments

BofA’s Privacy Assist: Recurring charge customer paid $700 for 7 credit alerts

Fred Williams

After his mother was diagnosed with a mild cognitive impairment, Craig DeLue started checking her finances. The northern California resident was puzzled by a $12.99 charge deducted from her bank account for something called Bank of America Privacy Assist. “She…
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My budget got run over by an automated auto loan payment

Sienna Kossman

Last week marked my second month of auto loan repayment, a $130 checking account overdraft and a three-day long financial headache when I logged onto my online banking account and found a duplicate auto loan payment was made. This is how the situation unfolded:
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Why wasn’t I asked to sign for my credit purchase?

Sienna Kossman

During the week, I often make stops after work to pick up a few things — milk, groceries for the night, toiletries and/or an impulse clearance find. On several occasions after swiping my card for these items, I wasn’t prompted to sign for my purchase. I had the terminal pen in hand, all ready to sign on that magnetic terminal pad. But instead, the cashier handed me a receipt and said I was “good to go.”
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