Tag Archives: Bank of America

BofA’s Privacy Assist: Recurring charge customer paid $700 for 7 credit alerts

Fred Williams

After his mother was diagnosed with a mild cognitive impairment, Craig DeLue started checking her finances. The northern California resident was puzzled by a $12.99 charge deducted from her bank account for something called Bank of America Privacy Assist. “She…
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Card APRs will rise quickly after Fed rate hike

Matt Schulz
Card APRs rise quickly after rate hike

How quickly will they hit you? Once the Fed acts, your card agreement spells it out, and there are variations between banks. Some will act superfast, others will grant customers a brief reprieve.
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Capital One unveils chatbot that loves emojis

Taylor Tompkins

Capital One is hoping its new chatbot can help you with everyday banking and credit questions – and maybe even get you out of a financial jam – all by using emojis. The company unveiled its first chatbot Friday, the…
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The bigger the bank, the higher the fees

Julie Sherrier

I’m glad I’m not a Bank of America customer. Apparently BofA is testing yet another new set of fees to boost its sagging revenues, according to the Wall Street Journal.

It’s not necessarily the fees that bother me the most about BofA, it’s the size of the bank. It’s too big. And the bigger the institution, the more impersonal the service and, more importantly, if the bank isn’t doing well, too many people can get caught in the crosshairs.

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