Griping to my credit card got me nowhere. Griping to the federal consumer protection bureau got me a $400 credit for rewards that were previously denied.
It’s Day 1 for the Consumer Financial Protection Bureau — the new federal agency charged with watching out for consumers when it comes to credit cards and other financial products.
Starting today, consumer complaints about credit cards will be collected by a single government agency — rather than a hodgepodge of regulators that existed before.
Help us kick the tires on this new complaint system. If you have filed a complaint, let us know how it went. Was the form easy to understand? Did you experience any technical difficulties on the website?