Tag Archives: consumer protection

BofA’s Privacy Assist: Recurring charge customer paid $700 for 7 credit alerts

Fred Williams

After his mother was diagnosed with a mild cognitive impairment, Craig DeLue started checking her finances. The northern California resident was puzzled by a $12.99 charge deducted from her bank account for something called Bank of America Privacy Assist. “She…
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Subway’s footlong credit card settlement

Jay MacDonald

You know how your favorite burger joint inevitably asks, “You want fries with that?” Given its latest string of consumer blunders, perhaps Subway should consider a similar tack, but instead inquire, “You want a class-action settlement with that?” In March,…
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Beware letters claiming quick, easy debt relief

Susan Ladika

They’re some of the strangest letters I’ve ever received – letters from two unnamed companies claiming they can slash my supposed debt by up to two-thirds. But it’s anyone’s guess who these companies are, and what they really do. Neither…
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Federal cybersecurity bills advance

Sienna Kossman

While we may not be able to completely deter hackers from going after our digital data, better understanding the threats — and attacks — they make against large companies is a good first step to slowing down their progress and federal lawmakers are tackling that task this week.
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Consumer groups eye student debt ‘relief’ industry

Kelly Dilworth

State and federal consumer protection groups may be getting ready to crack down on deceptive companies that promise to help relieve recent grads of their student loan debt, but do little to earn their hefty fees.
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