CreditCards.com

Tag Archives: complaints

CFPB’s complaint system makes friends and enemies

Fred Williams

Capt. Will Jamison is in the minority of Americans who know about the Consumer Financial Protection Bureau. As a judge advocate at Ellsworth Air Force Base in South Dakota, he called the consumer watchdog agency to get help for a…
Read More

Consumer gripes about financial companies revealed

Fred Williams

The CFPB released its first monthly report on complaints directed at companies, and it is naming names. The idea is to prod companies into fixing problems and improving customer service.
Read More »

Consumer protection bureau goes all Yelp

Fred Williams

Publishing complaints on the Web — as proposed by a federal regulator — will help consumers pick financial services more wisely. And it might even encourage companies to fix their problem areas.
Read More »

Big differences in complaints against Big 3 credit bureaus

Fred Williams

Last week the Consumer Financial Protection Bureau provided the first look at how complaints against the Big Three credit bureaus stack up — and the stacks are far from even.
Read More »